FAQ

Product Information

What Is The Difference Between The Cash Strap And Money Clip?

The Cash Strap is a thin and versatile elastic. Ideal for carrying: cash, ID's, or RFID-enabled cards. The Money Clip is a traditionally styled clip made from spring steel. Ideal for carrying: cash, RFID-enabled cards, or business cards.

How Many Cards Can The Slimthin Wallet Hold?

The Slimthin Wallet has an internal elastic band that can expand and contract to hold anywhere from 1-12 cards securely.

What Is The Weight Of Each Wallet?

Polycarbonate- 1.6 oz Aluminum- 2 oz Titanium- 2.5 oz Carbon Fiber- 1.6 oz

What Are The Dimensions Of The Slimthin Wallet?

The dimensions of each wallet are 86 x 54 x 6 mm. The exact width and length of a credit card.

What Are The Dimensions Of The Commuter Backpack?

15" Commuter- 30x15x46cm 17" Weekender- 33x16x49cm

How Much Does Each Backpack Weigh?

15" Commuter- 36 oz. 17" Weekender- 40 oz.

Return & Exchange

How Do I Submit A Return Request?

To submit a request, please contact us

Is There A Time Limit On Returning The Slimthin?

If you are not 100% satisfied with your Slimthin wallet purchase, you can return your order to our warehouse for a refund or exchange within 45 days of purchase. *there is a $5 restocking fee for returned orders, and no fee for exchanges.

What Must The Condition Of The Slimthin Wallet Be Upon Arrival?

All returns must be unused, in the condition you received them

Do I Have To Pay For Shipping On A Return Or Exchange?

We want to ensure the best possible experience for our customers, and do everything we can to remove any risk of shopping online. For returned items we charge a $5 restocking fee and will provide a prepaid USPS label. The restocking fee will be waived for exchanges and you will also be provided a prepaid USPS label.

How Will I Be Refunded On My Return?

Upon receipt and inspection of the return, we will issue your approved refund via the original method of payment.

Shipping

Do You Offer Free Worldwide Shipping?

Yes we do! The shipping options are listed below: Domestic Shipping: Standard Shipping (3-6 Days):Free International Shipping: Standard International (7-25 Days): Free

Can I Upgrade Shipping?

Yes! The options are listed below: Domestic Shipping: USPS Priority (2-4 days): $7 UPS Ground (3-6 business days): $10 USPS Express (1-2 days): $24 Worldwide Shipping: DHL Express (2-4 Days): $20

How Soon Will My Order Be Shipped Out Once The Order Has Been Placed?

All orders will be scheduled for shipment in 1-2 business days, excluding holidays. Orders placed after 11AM PST on Fridays may not be processed for shipping. until the following Monday morning. Once your order has been processed for shipment, you will receive an automated shipping notification with tracking.

How Do I Track My Order?

As soon as your item is shipped out you will receive an email to the address you provided us with your tracking information!

What Countries Do You Ship To?

We ship to almost every country! If you do not see an option to ship to your country email us and we will look into adding it.

What If My Country Isn't Showing Up In The Shipping Options?

Unfortunately we are unable to offer our standard international shipping to certain countries because the local post office is not reliable enough, but we offer a subsidized DHL Express option to the following countries: United Arab Emirates, Brazil, Russia, and Mexico.

Warranty

What Is The Duration Of The Warranty?

Every Slimthin Wallet purchased from our website or an authorized dealer comes with a lifetime warranty. Every Phone Case and Backpack purchased from our website or an authorized dealer comes with a one year warranty.

What Is Covered Under Warranty?

The Slimthin Wallet warrants that the purchased product is free from manufacturing defects and will function as intended for the life of the product. Your lifetime warranty will include replacement parts in the event of failure or loss of: elastic, screws, inner plates, and/or money clip. This warranty does not cover: normal wear and tear of the elastic; scratches on the outer-plates; damages caused by accident, abuse, neglect, shock; improper use or storage of the product; unauthorized modifications or repairs.

What Is Not Covered Under The Warranty?

Normal wear and tear of the elastic; scratches on the outer-plates; damages caused by accident, abuse, neglect, shock; improper use or storage of the product; unauthorized modifications or repairs.

How Do I File A Warranty Claim?

A picture of the damaged parts and/or wallet will be requested as part of the warranty assessment. You can make a claim through our Contact Form

Other Questions

What Is RFID And How Does The Wallet Protect Against It?

Radio-Frequency Identification (RFID) is the use of radio waves to read and capture information stored on a tag attached to an object. A tag can be read from up to several feet away and does not need to be within direct line-of-sight of the reader to be tracked. All of our wallets block RFID with the two aluminum inner plates.

Can I Have Both The Cash Strap And Money Clip On The Same Wallet?

We do not sell any wallets this way, but if you purchase a money clip wallet and also the replacement cash strap elastic, then you will be able to remove the plates and switch the elastic. This will allow you to have the strap on one side and clip on the other.

Still Need Help? Visit our Contact Form to get in touch.